Refund Policy for The Game Atlas

At The Game Atlas, we are committed to providing you with outstanding video gaming experiences across various platforms. We understand that sometimes purchases may not meet expectations or technical issues may arise. To ensure a fair and transparent approach, we have established the following Refund Policy governing all video game purchases, downloadable content, subscriptions, and related services.

By purchasing any game or digital content from our platform, you agree to the terms outlined in this policy.

1. General Refund Conditions

Refunds are processed based on the nature of the product, the amount of time the game has been played or content accessed, and the timing of the refund request. Refund requests must be made within specified periods to qualify.

Refunds, if approved, are issued to the original payment method and typically take between 7 to 14 business days to be completed, depending on your financial institution.

2. Full Game Purchases

2.1 Standard Video Games

You may request a refund for a full game purchase if:

• The request is submitted within 14 calendar days of the purchase date.
• The game has been played for less than 2 hours in total.
• The purchase has not been gifted or shared.

If the playtime exceeds 2 hours or the request is made after 14 days, refunds will generally not be granted unless there is a documented technical failure.

2.2 Pre-Ordered Games

For games purchased as pre-orders:

• You may cancel and receive a full refund if the cancellation request is made at least 3 days before the official release date.
• After the release, refund eligibility follows the standard game purchase policy.

3. Downloadable Content (DLC) and Expansions

Refunds for DLC or expansion packs are possible if:

• The content has not been downloaded, installed, or used.
• The refund request is made within 7 calendar days of purchase.

Once the DLC is accessed or modifies your game, refunds are not typically offered unless the content is defective.

4. Virtual Items and In-Game Purchases

In-game purchases, including skins, virtual currency, boosters, and other consumables, are usually non-refundable due to their immediate use and consumable nature.

Exceptions may be considered if:

• The item was not delivered due to a technical error.
• Duplicate billing occurred.
• Unauthorized purchase was made.

Refund requests for such cases must be submitted within 5 calendar days of the transaction.

5. Subscription Services

Subscriptions granting access to online multiplayer, premium features, or exclusive content adhere to the following refund rules:

• Refunds for first-time subscriptions can be requested within 7 calendar days if no content has been accessed.
• Renewals are refundable within 3 calendar days if no usage has occurred post-renewal.
• Cancellation of subscriptions stops future billing but does not guarantee refunds for prior charges beyond these timeframes.

6. Technical Issues

If you encounter technical problems such as:

• Game crashes,
• Failure to install,
• Performance issues preventing play,

please contact support within 10 calendar days of purchase. We may require diagnostic information to assess the problem. Refunds may be issued if issues cannot be resolved.

7. Unauthorized Transactions

Report unauthorized or fraudulent transactions within 5 calendar days of detection. Verified unauthorized purchases will be fully refunded.

8. Gifted Games

Refunds for gifted games are only available if the gift has not been redeemed and the request is made within 14 calendar days of purchase.

9. How to Request a Refund

To submit a refund request:

• Log into your account on our platform.
• Navigate to your purchase history.
• Select the item or service you wish to refund.
• Provide a reason for your request and any supporting information.
• Submit your request through the customer support system.

Our team will respond within 3 to 5 business days.

10. Limitations and Abuse Prevention

To maintain fairness:

• Abuse of refund policies (e.g., excessive refund requests) may result in suspension of refund privileges.
• Refunds will not be provided if the user violates platform terms, including cheating or misconduct.

11. Changes to Policy

This policy may be updated periodically. Changes apply to purchases made after the date of update. Users are encouraged to review it regularly.

Thank you for choosing The Game Atlas. We are committed to ensuring you enjoy your video gaming experience. Should you have questions or need assistance, our support team is here to help.