Privacy Policy – The Game Atlas

This Privacy Policy outlines the practices of our video games platform regarding the collection, use, and safeguarding of personal information from users who access, install, or use any of our video games, platforms, services, or applications. We are committed to respecting your privacy, ensuring data security, and maintaining transparency in how we manage your information.

1. Introduction

As a company involved in the development, publishing, and distribution of video games across multiple platforms, we recognize the importance of protecting personal data. Whether you're a casual gamer, competitive player, or engaged community member, this Privacy Policy explains how we handle the data you provide and what rights you have regarding your personal information.

By accessing or using our services, you agree to the terms and practices described in this Privacy Policy.

2. Information We Collect

We collect various types of data for purposes such as game functionality, user experience enhancement, support, and compliance with legal obligations.

a) Personal Identification Information

• Name or username
• Email address
• User ID or account number
• Contact information (if voluntarily provided)

b) Gameplay and Usage Information

• In-game statistics and behavior
• Game progress, preferences, and achievements
• Virtual items and digital assets
• Interactions with other players (e.g., messaging, multiplayer features)

c) Device and Technical Data

• Device type and model
• Operating system and version
• Language settings
• IP address
• Screen resolution
• Unique device identifiers
• Crash logs and performance data

d) Transactional and Purchase Information

• Purchased items or services
• Transaction history
• Date, time, and amount of payment
• Payment method details (limited; processed by third parties)

e) Customer Support and Communication Data

• Support requests and response logs
• Feedback and survey responses
• Any personal data voluntarily submitted

3. How We Use Your Information

We use the collected information to deliver and improve our services and offer a seamless gaming experience.

• Game Functionality: Managing player profiles, in-game progress, matchmaking, and saving preferences.
• Account Management: Registering users, verifying identities, and recovering accounts.
• Customer Support: Responding to inquiries, providing assistance, and resolving issues.
• Analytics and Improvements: Analyzing usage trends to optimize game performance and develop new features.
• Security and Integrity: Detecting and preventing cheating, hacking, and other unauthorized activities.
• Marketing (when permitted): Providing updates, promotions, and game-related announcements.
• Legal Compliance: Meeting regulatory and contractual obligations.

4. Legal Basis for Data Processing

• User Consent: When you give permission for specific data uses (e.g., marketing).
• Contractual Necessity: To fulfill agreements related to gameplay and services.
• Legitimate Interest: To operate and improve our services efficiently and securely.
• Legal Obligation: To comply with applicable laws and authorities.

5. Information Sharing

We do not sell or lease your personal data to third parties. However, we may share information under certain circumstances:

With Service Providers

We work with third-party companies to support the operation of our platform, including:

• Cloud storage providers
• Game analytics and crash reporting tools
• Customer support software
• Fraud prevention services
• Payment processing services

These companies have limited access and are contractually obligated to use data solely for providing the agreed-upon services.

In Legal Situations

We may disclose your information:

• To comply with legal requirements, court orders, or governmental requests
• To protect the safety and rights of our users, staff, or the public
• To enforce our terms of service, policies, or investigate violations

Business Transfers

If we are involved in a merger, acquisition, restructuring, or asset sale, user data may be transferred as part of the transaction. We will ensure the continued protection of your information.

6. Data Retention

We retain personal data as long as necessary to provide services and meet legal or regulatory requirements. Criteria for retention include:

• Length of time your account remains active
• Legal and financial obligations
• Data relevance for security and analytics
• Support ticket history or unresolved disputes

Once data is no longer needed, it will be securely deleted or anonymized.

7. Data Security

We implement physical, technical, and administrative safeguards to protect your personal data from unauthorized access, misuse, or loss. These measures include:

• Encrypted communications (e.g., during login)
• Regular security audits and monitoring
• Access control and user authentication systems
• Data minimization and secure storage protocols

Despite our efforts, no online platform can guarantee complete protection. We encourage you to keep your login credentials confidential and avoid sharing personal information with unknown players.

8. Children’s Privacy

Our games are not intended for children under the age of 13 (or the applicable legal age in your region). We do not knowingly collect personal data from children without appropriate parental consent.

If we become aware that a minor has submitted personal information without proper authorization, we will delete such data in accordance with applicable laws.

9. International Users

Your data may be transferred to and processed in countries outside your own, including regions where privacy laws may be different or less protective. We take necessary steps to ensure adequate protection through:

• Standard contractual clauses
• Data processing agreements with third-party providers
• Privacy compliance mechanisms

10. Your Rights and Choices

You have the right to:

• Access Your Data: Request details about the information we hold about you.
• Rectify Inaccurate Information: Request updates or corrections to your personal data.
• Delete Your Data: Request erasure of data no longer necessary for its intended purpose.
• Withdraw Consent: Revoke any permissions previously granted (e.g., marketing).
• Restrict Processing: Limit the way your information is used under specific circumstances.
• Data Portability: Obtain a copy of your data in a structured, readable format.

To exercise these rights, contact us through the in-game support feature or privacy settings within the game. Verification of your identity may be required.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. When material updates are made, we will notify users through in-game messaging or system notifications.

Continued use of our platform after the changes become effective constitutes your acceptance of the revised policy.

We encourage you to review this document regularly to stay informed about how your personal information is handled.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your data, please reach out via the in-game support system or designated privacy communication channel.

We are committed to addressing privacy-related issues promptly and responsibly.